A Better User Experience —Running a Discovery Session (Part I)

I usually get the client for one maybe two full days.

Image credit
Two great books if you’re looking for much more detail in a workshop or discovery session.

The change the client wants

Prep — Your Research

Heat maps from Hot Jar

Prep — Client Research

Prep — Inviting the right people to be involved

So who attends the discovery session?

  • Senior figure from the telephone centre
  • Senior figure from the ground team sales staff
  • Senior figure (director) who has final sign off for this project
  • Facilitator or conductor
  • Strategist
  • Project Manager
  • UX Designer
  • Developer

Who or what is the facilitator or conductor?

Part Two

A Better User Experience — Running a Discovery Session (Part II)



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